HSA/FSA Payments

Your path to radiant skin is now even more accessible. Botanique Paris accepts HSA and FSA cards, allowing you to easily purchase our eligible, results-driven formulas with your pre-tax funds.

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fsa

How It Works

At checkout, simply choose the ‘Pay with HSA/FSA’ option. Our partner, Flex, will guide you through a brief set of questions to issue your Letter of Medical Necessity, which officially qualifies your purchase. Once approved, you can complete your order directly with your HSA or FSA card.

Should you prefer to be reimbursed, you can also use a standard payment card. We will provide an itemized receipt for your records.

1

ADD PRODUCTS TO
YOUR CART

Add products to cart
2

SELECT FLEX AT
CHECKOUT

Select Flex at checkout
3

CONFIRM ELIGIBILITY

Confirm eligibility
4

ENTER WITH YOUR
HSA/FSA CARD

Enter with HSA FSA card

FAQs

General FSA/HSA Questions

What is Flex and what is their relationship with Botanique Paris?⌄
Botanique Paris has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy select sound machines and mattresses with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?⌄
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select "Flex | Pay with HSA/FSA" as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If you don't see "Flex | Pay with HSA/FSA," you may be in Shop Pay. Select "checkout as guest" to view more payment options.
What if I don't have my HSA/FSA card available?⌄
If you don't have your HSA or FSA card handy, still select "Flex | Pay with HSA/FSA" as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.
Why can't I see Flex as a payment method?⌄
The key here is to make sure you are logged out of Shop Pay. One of the easiest ways to do this is to go through checkout in an incognito window.
Why is my HSA/FSA card being declined?⌄
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.⌄
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Help! I didn't receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?⌄
Please check your spam folder, as sometimes emails from contact@botaniquepariseyestherapy.com may be automatically filtered as spam.
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?⌄
No, unfortunately, this isn't a supported feature right now.
Is sales tax covered by HSA/FSA funds, or is it treated separately?⌄
Sales tax for eligible items is also covered by HSA/FSA funds.

Letter of Medical Necessity Questions

What is a Letter of Medical Necessity?⌄
A letter is essentially a note from a doctor stating that you are purchasing an item to treat or manage a medical condition.
Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?⌄
Please email contact@botaniquepariseyestherapy.com and they will reach out to their telehealth team to reprocess and send your corrected Letter of Medical Necessity.
The date on my Letter of Medical Necessity is one day different from my receipt.⌄
Thanks for letting us know! This may be a time zone issue.

Reimbursement Questions

My HSA/FSA Claim was denied. What should I do?⌄
We recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase.
Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?⌄
The ability to apply for FSA reimbursement in a future calendar year depends on the policy of the specific FSA provider.
Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?⌄
Unfortunately, for purchases made without using Flex in the checkout, it may be difficult to apply for reimbursement.